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SUPPORT OPTIONS

Silver

  • Monitored devices and metrics:
    Unlimited
  • Phone call support:
    Included
  • Number of incidents:
    8
  • Support availability:
    8×5
  • Initial response time:
    1 day
  • Emergency response time:
    N/A
  • Support contacts:
    1
  • Supported Zabbix servers:
    Price per server
  • Supported Zabbix proxy:
    N/A
  • Legal entities covered:
    1

Gold

  • Monitored devices and metrics:
    Unlimited
  • Phone call support:
    Included
  • Number of incidents:
    Unlimited
  • Support availability:
    8×5
  • Initial response time:
    4 hours
  • Emergency response time:
    N/A
  • Support contacts:
    2
  • Supported Zabbix servers:
    Price per server
  • Supported Zabbix proxy:
    N/A
  • Legal entities covered:
    1

Platinum

  • Monitored devices and metrics:
    Unlimited
  • Phone call support:
    Included
  • Number of incidents:
    Unlimited
  • Support availability:
    24×7
  • Initial response time:
    4 hours
  • Emergency response time:
    90 Minutes
  • Support contacts:
    3
  • Supported Zabbix servers:
    Price per server
  • Supported Zabbix proxy:
    N/A
  • Legal entities covered:
    1

Enterprise

  • Monitored devices and metrics:
    Unlimited
  • Phone call support:
    Included
  • Number of incidents:
    Unlimited
  • Support availability:
    24×7
  • Initial response time:
    4 hours
  • Emergency response time:
    90 Minutes
  • Support contacts:
    7
  • Supported Zabbix servers:
    Unlimited
  • Supported Zabbix proxy:
    Unlimited
  • Legal entities covered:
    1

Global I

  • Monitored devices and metrics:
    Unlimited
  • Phone call support:
    Included
  • Number of incidents:
    Unlimited
  • Support availability:
    24×7
  • Initial response time:
    2 hours
  • Emergency response time:
    60 Minutes
  • Support contacts:
    20
  • Supported Zabbix servers:
    Unlimited
  • Supported Zabbix proxy:
    Unlimited
  • Legal entities covered:
    5
Remote troubleshooting
Remote troubleshooting
Performance Tuning
Pre-compiled Zabbix agents for specific platforms
Environment Review
Assigned primary account manager
Upgrade to the latest version performed by Zabbix Team
Monthly progress meetings
On-site visit
Online Zabbix Certified User training
On-site Zabbix Certified Specialist & Professional training session
On-site Zabbix Certified Expert training
Man-days of Integration and Development Teams
Zabbix Summit tickets

QUESTIONS ABOUT OUR SUPPORT PLAN?

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YEARS OF ZABBIX EXPERIENCE

Opensource ICT Solutions has been providing Zabbix support and other services for years. Based in The Netherlands and the United States, we’ve been able to focus on the Zabbix market worldwide.

We maintain a quality official support as we’re an official Zabbix Partner. As an official partner we are authorised to provide the official Zabbix support globally.

OTHER SERVICES

Zabbix Services

With many years of Zabbix experience and as official partner we are here to provide anything you need for Zabbix. We create complete Zabbix setups, templates and provide official support for your Zabbix setups. If you are looking for real Zabbix experience look no further and contact us!

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Zabbix Training

If you need to keep your Zabbix knowledge up-to-date, we provide official Zabbix training. Our trainers have guaranteed years of Zabbix experience and will give you the personal attention you need in a training. Click on the button below to book a trainingor learn more.

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Law 7

Other IT Services

We are highly experienced with and confident about our Zabbix knowledge, which is probably what brought you here. We also provide a  wide variety of other IT services like Networking and Linux expert engineers. Check out our main website for more information.

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LET’S WORK TOGETHER

We work as a single united team to give you the excellence you may expect from an IT consultancy company like us.

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