SUPPORT OPTIONS
Silver
- Monitored devices and metrics:
Unlimited - Phone call support:
Included - Number of incidents:
8 - Support availability:
8×5 - Initial response time:
1 day - Emergency response time:
N/A - Support contacts:
1 - Supported Zabbix servers:
Price per server - Supported Zabbix proxy:
N/A - Legal entities covered:
1
Gold
- Monitored devices and metrics:
Unlimited - Phone call support:
Included - Number of incidents:
Unlimited - Support availability:
8×5 - Initial response time:
4 hours - Emergency response time:
N/A - Support contacts:
2 - Supported Zabbix servers:
Price per server - Supported Zabbix proxy:
N/A - Legal entities covered:
1
Platinum
- Monitored devices and metrics:
Unlimited - Phone call support:
Included - Number of incidents:
Unlimited - Support availability:
24×7 - Initial response time:
4 hours - Emergency response time:
90 Minutes - Support contacts:
3 - Supported Zabbix servers:
Price per server - Supported Zabbix proxy:
N/A - Legal entities covered:
1
Enterprise
- Monitored devices and metrics:
Unlimited - Phone call support:
Included - Number of incidents:
Unlimited - Support availability:
24×7 - Initial response time:
4 hours - Emergency response time:
90 Minutes - Support contacts:
7 - Supported Zabbix servers:
Unlimited - Supported Zabbix proxy:
Unlimited - Legal entities covered:
1
Global I
- Monitored devices and metrics:
Unlimited - Phone call support:
Included - Number of incidents:
Unlimited - Support availability:
24×7 - Initial response time:
2 hours - Emergency response time:
60 Minutes - Support contacts:
20 - Supported Zabbix servers:
Unlimited - Supported Zabbix proxy:
Unlimited - Legal entities covered:
5
| Remote troubleshooting |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| Remote troubleshooting |
| Performance Tuning |
| Pre-compiled Zabbix agents for specific platforms |
| Environment Review |
| Assigned primary account manager |
| Upgrade to the latest version performed by Zabbix Team |
| Monthly progress meetings |
| On-site visit |
| Online Zabbix Certified User training |
| On-site Zabbix Certified Specialist & Professional training session |
| On-site Zabbix Certified Expert training |
| Man-days of Integration and Development Teams |
| Zabbix Summit tickets |
| ✓ |
| ✓ |
| ✖ |
| ✖ |
| ✖ |
| ✖ |
| ✖ |
| ✖ |
| ✖ |
| ✖ |
| ✖ |
| ✖ |
| ✖ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✖ |
| ✖ |
| ✖ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
| ✓ |
YEARS OF ZABBIX EXPERIENCE
YEARS OF ZABBIX EXPERIENCE
Opensource ICT Solutions has been providing Zabbix support and other services for years. Based in The Netherlands and the United States, we’ve been able to focus on the Zabbix market worldwide.
We maintain a quality official support as we’re an official Zabbix Partner. As an official partner we are authorised to provide the official Zabbix support globally.
OTHER SERVICES
Zabbix Services
With many years of Zabbix experience and as official partner we are here to provide anything you need for Zabbix. We create complete Zabbix setups, templates and provide official support for your Zabbix setups. If you are looking for real Zabbix experience look no further and contact us!
